Client

• Understand the company (client) and their business.
• Scope and understand the client's training needs and/or product requirements.

Clarify

• Unpack the scope and clarify training needs and/or product(s) requirements with the client.

Create

• Build and/or create the best possible solution by developing the scoped and clarified training need(s).
• Supply the best and most appropriate product(s) as required.

Change

• Make the change happen.

Confirm

• Make sure the change has happened.

Continue

• Make the change stick.

Close

• Close the project and/or product delivery, but maintain the relationship.